Customer care

Dear Users,

We wanted to let you know that all the Cherry team is proud to have the members of your lab as CherryTemp users. All the team is commited to give you the best support.

You can find here some reminders (technical aspects) regarding the lifespan of our products to get the best of your CherryTemp temperature platform.

Remember: when you email us at support@cherrybiotech.com, you will get an answer within 24 hours, or even quicker! An answer with positive energy from France.

With our best wishes,

The Cherry team

PS: do not hesitate to give us your opinon and feedback, it is precious!

OUR CHIPS MUST BE CHANGED 2 MONTHS AFTER THE FIRST UTILIZATION

We provide chip kits with 6 units to last a full year. Each unit include the chip, the connectors and spacers. You can purchase additional chips on this e-shop.

REORDER CHIPS

Chip-2 (Small)

STORE YOUR CHERRYTEMP PLATFORM WITH THE CLEANING SOLUTION

While the system is ran with the thermalizing solution, we advice to store the system after cycling with the cleaning solution to avoid any contamination of the fluidic system. We provide sufficient liquids (both thermalizing & cleaning solutions) for a full year of utilization. You can purchase refils on our e-shop.

REORDER LIQUIDS

Loop (Small)

DISCOVER THE CHERRY CARE INSURANCE: GET THE BEST OF OUR SUPPORT

Weither you need a continuous support or a short-term tight follow-up, we provide additional insurances which include loaner systems, software system check-ups…

LEARN MORE

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GIVE US YOUR FEEDBACK

Answer to few questions about CherryTemp.
It take less than 3 minutes. Thank you!

GIVE FEEDBACK

VISIT OUR Q&A

Frequently Asked Questions

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